Privacy Policy

1. Information We Collect

1.1. Personal Information

When you sign up, contact us, or use our services, we may collect:

• Full name
• Email address
• Account credentials
• Billing and payment details (processed securely via third-party gateways)

1.2. Usage Data

When you visit our website or use our platform, we automatically collect:

• IP address and browser information
• Device type, operating system, and access times
• Pages viewed and features used
• Video generation activity (project names, upload timestamps, etc.)

1.3. Uploaded Media

When you upload images, videos, or audio to generate video content:

• We temporarily store and process your files in secure cloud storage (AWS S3).
• Your media is used only to generate your requested content.
• Generated and uploaded assets may be deleted automatically after a certain period for security and storage optimization.

2. How We Use Your Information

We use your information to:

• Provide and improve our AI video generation services
• Process payments and manage subscriptions
• Communicate updates, support responses, and notifications
• Personalize your experience and recommendations
• Maintain platform security and prevent misuse
• Comply with legal obligations

We never sell your personal or media data to third parties.

3. Data Storage and Security

• We use AWS cloud infrastructure for hosting and data storage.
• Your files and data are encrypted in transit (HTTPS) and at rest (AES-256).
• Access is restricted using secure credentials and IAM permissions.
• If you delete your account, we permanently remove your personal data and generated media from our systems within 30 days (unless retention is legally required).

4. Sharing of Information

We may share limited data with:

• Payment processors (e.g., Stripe, Razorpay) to handle billing securely
• Cloud service providers (e.g., AWS) for hosting and storage
• Analytics tools (e.g., Google Analytics) for understanding user behavior
• Legal authorities if required by law or to protect our rights

All third-party partners comply with strict confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable user authentication and sessions
• Remember user preferences
• Analyze traffic and improve performance

You can manage or disable cookies through your browser settings. However, some features may not work properly without them.

6. Your Rights

Depending on your region (e.g., GDPR for EU or CCPA for California), you have the right to:

• Access, correct, or delete your data
• Withdraw consent for data processing
• Request data portability
• File a complaint with your local data protection authority

To exercise any rights, contact us at kaustub@vidlume.com.

7. Data Retention

We retain user data for as long as your account remains active.

After account deletion, logs and analytics data may be anonymized for internal use.

8. Children's Privacy

VidLume is not intended for individuals under 13 years of age.

We do not knowingly collect data from minors. If we become aware of such data, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available at https://vidlume.com/privacy.

If major changes occur, you'll be notified via email or in-app notification.

10. Contact Us

For questions or privacy concerns, contact: